FAQ

The Chronic Disease Co-Care Pilot Scheme (CDCC Pilot Scheme) provides subsidy for the public to conduct screening for and manage target chronic diseases, including diabetes mellitus and hypertension, in the private healthcare sector via a "Family Doctor for All" and multidisciplinary public-private partnership model coordinated by District Health Centre (DHC)/ District Health Centre Express (DHCE). The CDCC Pilot Scheme aims to facilitate early detection and timely intervention of such chronic diseases and encourage self-health management by Scheme Participants, so as to help them better manage their chronic diseases and prevent complications, as well as reduce the demand for public specialised and hospital services.
The CDCC Pilot Scheme comprises a Screening Phase with or without a Treatment Phase for each Scheme Participant. In the Screening Phase, Scheme Participants will be provided with screening services including medical consultation and assessment by Family Doctors and laboratory investigation services, followed by the making of diagnosis and selection of an appropriate management plan. In the Treatment Phase, Family Doctors will provide medical consultation and medication, as clinically indicated, for eligible Scheme Participants. Based on the diagnosis and clinical condition of Scheme Participants, nurse consultation, allied health services and laboratory investigation services will also be provided as appropriate.
Private doctors are required to meet the following criteria for enrolment in the CDCC Pilot Scheme:
  1. Practising in a private healthcare facility;
  2. Being included in the general register in accordance to Section 14 or Section 14A of the Medical Registration Ordinance (Cap. 161 of the laws of Hong Kong) and holding a valid practising certificate;
  3. Being a healthcare provider enrolled in the Electronic Health Record Sharing System (eHRSS); and
  4. Being listed in the Primary Care Directory (PCD)
Interested private doctors may enrol in the CDCC Pilot Scheme either by invitation from the Government or through their own volition online through the eHRSS.
To streamline the enrolment process for Medical Group Clinics, eligible doctors under their group practice can enrol as Family Doctors through their authorised Clinic Administrator(s) for provider-based enrolment in the CDCC IT Platform.

The Medical Group is required to submit the completed and signed Authorisation Form for Facilitating Family Doctor Enrolment by Clinic Administrator and the summary Family Doctor list to the Programme Office via fax or email (the blank Authorisation Form and summary template will be provided by the Programme Office on request).

The Programme Office will proceed to modify the relevant settings on the CDCC IT Platform accordingly and will send an email to inform the Medical Group when the relevant function has been enabled. The authorised Clinic Administrator could login to eHRSS for completing the enrolment procedures of the relevant doctors by means of provider-based enrolment in the CDCC IT Platform and submit the required supporting documents to Programme Office accordingly.
The Family Doctors will receive a confirmation email from Programme Office with the Information kit for Family Doctors and relevant links, such as the CDCC Pilot Scheme Website, for reference.
After submission of enrolment, the Family Doctors can click "Print Appendices" at the last page of "Enrolment Submission" to download related forms. For more details and video guide, please browse the CDCC website (www. primaryhealthcare.gov.hk/cdcc) or call the CDCC Pilot Scheme hotline at 2157 0500 for assistance.
Family Doctors under the CDCC Pilot Scheme are required to enrol in the PCD. If private doctors are not enlisted on the PCD, they may submit an application online at www.pcdirectory.gov.hk, or through the eHealth System (Subsidies) if they have already enrolled in the Health Care Voucher Scheme and/ or the Vaccination Subsidy Scheme and/ or Residential Care Home Vaccination Programme. For details, please contact the PCD Hotline at 3576 3658 or email to pho@healthbureau.gov.hk for further assistance.
Regardless of the other public-private partnership programmes participated by Family Doctors (e.g. GOPC PPP), the Family Doctors have to enrol to the CDCC Pilot Scheme by either online enrolment or through their authorised Clinic Administrator(s) for provider-based enrolment in the CDCC IT Platform.

If Family Doctors enrolling to the CDCC Pilot Scheme are also participating in GOPC PPP and intend to use the same Bank Account for reimbursement, they only need to submit a copy of their MCHK Annual Practising Certificate as supporting document to the Programme Office and are not required to submit the "Authority for Payment to a Bank" Form or any copy of Bank Statement and Business Registration Certificate.
Family Doctors can join the CDCC Pilot Scheme even if they have not joined the GOPC PPP.
If a private doctor wants to join the CDCC Pilot Scheme, he/ she needs to enrol to the Pilot Scheme, irrespective of whether he/ she is a network service provider of DHC/ DHCE.
To enrol in the CDCC Pilot Scheme as a Scheme Participant, an individual is required to meet the following criteria:
  1. is a holder of a valid Hong Kong Identity Card within the meaning of the Registration of Persons Ordinance (Cap. 177), unless he/ she is a holder of the Hong Kong Identity Card by virtue of a previous permission to land or remain in Hong Kong granted to him/ her and such permission has expired or ceased to be valid; or is a holder of a valid Certificate of Exemption within the meaning of the Immigration Ordinance (Cap.115);
  2. is aged 45 or above;
  3. has no known medical history of diabetes mellitus/ hypertension, nor related symptom(s); and
  4. has registered as a DHC/ DHCE member and agrees to share his/ her data in the eHRSS with related service providers.
Based on his/ her understanding of the individual's condition through consultation and review of the relevant information obtained, the Family Doctor can determine according to the best of his/ her knowledge whether an individual has been diagnosed with diabetes mellitus/ hypertension before, and his/ her eligibility to enrol in the CDCC Pilot Scheme.
With clear documentation of the event, the diagnosis of hypertension made by emergency service doctor does not inhibit the individual from enrolling in the CDCC Pilot Scheme if the referral to emergency service is made by Family Doctor or DHC/ DHCE healthcare staff during enrolment.
The individual can participate in the CDCC Pilot Scheme if her blood sugar level returns to non-diabetic range after baby delivery and fulfils other eligibility criteria for the CDCC Pilot Scheme.
Eligible individuals can enrol in the CDCC Pilot Scheme at DHC/ DHCE or at the clinics of Family Doctors who have joined the CDCC Pilot Scheme and support participant enrolment.
Family Doctors may enrol eligible individuals at their clinics via the designated IT Platform. A detailed guide and video on conducting the enrolment is posted on the website of the CDCC Pilot Scheme.
Family Doctors may advise such eligible individuals to visit DHC/ DHCE to facilitate their enrolment to the CDCC Pilot Scheme.
Family Doctors can advise the individual to go to the corresponding DHC/ DHCE for clarification and follow-up.
Online training video and user guides are provided. Family Doctors can download the guides from the website of the CDCC Pilot Scheme.
Scheme Participants can select a suitable Family Doctor by searching the website of CDCC Pilot Scheme, which provides the list of Family Doctors with their essential information including practice district, service charge under the CDCC Pilot Scheme and participation in other Government subsidised primary healthcare programmes (e.g. Elderly Healthcare Voucher Scheme).
Family Doctors are selected solely according to the Scheme Participants' own personal choice. DHC/ DHCE staff will first ask Scheme Participants if they have an existing frequently/ regularly attending doctor (i.e. named doctor). If their named doctor has already enrolled as a Family Doctor in the CDCC Pilot Scheme, Scheme Participants may choose the named doctor as their Family Doctor if they want. If Scheme Participants want to choose their named doctor who is not an enrolled Family Doctor of the CDCC Pilot Scheme, the DHC/ DHCE will send invitation letter to that named doctor to join the CDCC Pilot Scheme before Scheme Participants can be paired with their named doctor.
Pairing may take place at Family Doctor clinics or DHC/ DHCE. Eligible individuals may enrol in the CDCC Pilot Scheme at the Family Doctor clinics which support participant enrolment and directly pair with the Family Doctor visited, provided that the individual Scheme Participants have not been previously paired with any Family Doctor. Scheme Participants may also visit their registered DHC/ DHCE to carry out the pairing process or apply for a change of their paired Family Doctor. DHC/ DHCE staff will provide a list of eligible doctors for Scheme Participants to select as their Family Doctor, according to their own choice. Scheme Participants may choose their existing frequently/ regularly attending doctor (i.e. named doctor) as their Family Doctor if the named doctor has also joined the CDCC Pilot Scheme. DHC/ DHCE staff will not recommend or assign any Family Doctors to the Scheme Participants. After successful pairing, Scheme Participants will be arranged to receive screening and, if applicable, treatment by their selected Family Doctors.
For the Screening Phase, Family Doctors are required to accept any Scheme Participants who have been referred to them by DHC/ DHCE to participate in the CDCC Pilot Scheme. Acceptance of Scheme Participants in the Treatment Phase is subject to mutual agreement between the Family Doctors and the Scheme Participants.
In general, Family Doctors are not required to indicate any quota for accepting Scheme Participants. In the event that the Family Doctors' clinic are temporarily unavailable for accepting new Scheme Participants due to interruption or suspension of services, the Family Doctors should inform the Programme Office immediately via email at cdccdoctor@healthbureau.gov.hk or fax to 3427 9359 and provide the details of the clinic, the reason(s) for service interruption or suspension and the expected date, if possible, for resumption of services.
When a doctor has completed enrolment application and submitted relevant information and supporting document, or a Family Doctor on the list needs to update information, Programme Office will review the submitted document and issue an email for acknowledgement. The list of Family Doctor on the website will usually be updated once a week.
Family Doctors may terminate their participation in the CDCC Pilot Scheme by giving not less than 90 days' written notice, to the Programme Office via email to cdccdoctor@healthbureau.gov.hk or fax to 3427 9359, and to the Scheme Participants under his / her care. A Family Doctor may, without terminating his/ her participation in the CDCC Pilot Scheme, terminate the doctor-patient relationship with any specific Scheme Participant by giving not less than 30 days' written notice, to the Programme Office and that specific Scheme Participant to allow adequate time for re-pairing of Family Doctor to ensure continuity of care to the Scheme Participant.
Scheme Participants are encouraged to maintain a long term relationship with their paired Family Doctor. However, if they do want to change their paired Family Doctor, they may submit the request to DHC/ DHCE for arrangement. The request will be handled on a case-by-case basis.
Family Doctors may contact the CDCC Pilot Scheme's hotline at 2157 0500 for assistance. The hotline operates from 9:00am to 9:00pm Monday to Saturday. If the line is busy or if the call is made outside of operating hours, Family Doctors may leave a voicemail and we will respond to the inquiry as soon as possible during our office hours.
The service fee for the Screening Phase is the aggregate amount of a fixed one-off Government subsidy of $196 payable upon the completion of screening, and the one-off co-payment of $120 charged by the Family Doctors and payable by the Scheme Participants at their first subsidised medical consultation visit of the Screening Phase.
The Screening Phase covers medical consultation and assessment in relation to screening for diabetes mellitus and hypertension, reviewing investigation result(s), and making diagnosis by the Family Doctors. Before the completion of the Screening Phase, Family Doctors are required to input the following information in the CDCC IT Platform:
  • Attendance record for at least one face-to-face subsidised medical consultation visit
  • Completed mandatory fields for medical consultation record
  • Investigation result(s)
  • Diagnosis
  • Selected management plan
The Screening Phase can be started with subsidised medical consultation provided by the paired Family Doctor immediately following successful enrolment of eligible individuals in the CDCC Pilot Scheme.
The service fee is a one-off fee, irrespective of the number of medical consultations provided to the Scheme Participant.
The criteria for receiving Government subsidy in the Screening Phase is to have at least one face-to-face medical consultation for attendance record. However, any other medical consultations can be done by phone or online.
For Scheme Participants with HbA1c ≤ 5.9% or FPG ≤ 6 mmol/L but without hypertension
Scheme Participants will re-enter the Screening Phase in three years' time. Family Doctors can arrange for medical consultation visit and laboratory investigation(s) for Scheme Participants once every 3 years (or more frequently if clinically indicated).

For Scheme Participants diagnosed with prediabetes with HbA1c 6.0% - 6.4% or FPG 6.1 mmol/L – 6.9 mmol/L but without hypertension
Family Doctors can arrange for laboratory investigation(s) annually (or more frequently if clinically indicated) and any additional laboratory investigation(s) as necessary during medical consultation visit(s) included in the Treatment Phase.

After the laboratory investigation result(s) become available, Family Doctors need to explain the result(s) to the Scheme Participants and manage the Scheme Participants following the Operation Manual of the CDCC Pilot Scheme as posted on the website of the CDCC Pilot Scheme. DHC/ DHCE will also provide nursing support and care coordination for Scheme Participants according to the Operation Manual.
The number of subsidised medical consultation visits Scheme Participants are entitled to is subject to their admitted management programme for their diagnosis. Scheme Participants diagnosed with diabetes mellitus and/ or hypertension are entitled to a maximum of 6 subsidised medical consultation visits per year, while those diagnosed to have prediabetes with HbA1c 6.0% - 6.4% or FPG 6.1 mmol/L – 6.9 mmol/L having no hypertension are entitled to a maximum of 4 subsidised medical consultation visits per year.
The service fee for the Treatment Phase is the aggregate amount of a fixed Government subsidy for one subsidised medical consultation visit in the Treatment Phase, and the co-payment determined by the Family Doctors and payable by the Scheme Participants for that subsidised medical consultation visit. The service fee for each subsidised visit covers the medical consultation and assessment, medication (if any) and related referral.
On enrolment to the CDCC Pilot Scheme, Family Doctors are required to inform the Government of the amount of co-payment they will charge each Scheme Participant for each subsidised medical consultation visit during the Treatment Phase. This co-payment determined by the Family Doctors may differ from the Government recommended co-payment fee.
Scheme Participants are required to go through Screening Phase before proceeding to the Treatment Phase. The Screening Phase is an essential step to ensure a correct diagnosis is made and an appropriate management plan can be arranged for Scheme Participants.
A "Participant Programme Year" is each 12-month period in which a Scheme Participant is enrolled in the CDCC Pilot Scheme, and is counted from the date on which the Scheme Participant is admitted into a management programme of the Treatment Phase based on his/ her diagnosis, and recounted on the same date each year (e.g. if a Scheme Participant joined the CDCC Pilot Scheme on 1 November 2023, the next "Participant Programme Year" will be counted from 1 November 2024).
Where a Scheme Participant's clinical condition changes during the Treatment Phase, Family Doctors will make a new diagnosis. If a Scheme Participant's diagnosis is changed, the start date for his/ her "Participant Programme Year" will be reset from the date on which the new diagnosis is made.
To ensure the adequate utilisation of the Government subsidised CDCC Pilot Scheme, Family Doctors are required to provide face-to-face consultation services in order to validate the actual attendance of subsidised visits.
In case of any change in the Scheme Participant's clinical condition during the Treatment Phase which warrants a change in his/ her diagnosis, the Family Doctor may change the management programme accordingly. For details, please refer to the Operation Manual for Family Doctors of the CDCC Pilot Scheme as posted on the website of the CDCC Pilot Scheme.
To support and empower Family Doctors in long-term management of Scheme Participants, the Government has developed a bi-directional referral mechanism with the Hospital Authority (HA) involving seven HA Clusters under the CDCC Pilot Scheme. Based on the pre-defined criteria, if a Scheme Participant is assessed by a Family Doctor as having clinical needs (such as undesirable disease control or complications), the Family Doctor can arrange for the Scheme Participant to receive a one-off specialist consultation at a designated Medicine Specialist Out-patient Clinic of the HA according to the guidelines. For details of the criteria required to arrange for a specialist consultation under this mechanism, please refer to the Operation Manual for Family Doctors of the CDCC Pilot Scheme as posted on the website of the CDCC Pilot Scheme.

Upon the Scheme Participant's attendance of the specialist consultation, the HA specialist will provide the Family Doctor with a care plan based on the Scheme Participant's clinical condition. The Family Doctor will then monitor the clinical condition of the Scheme Participant as appropriate and take follow-up actions in accordance with the care plan. This special arrangement is not regarded as a specialist out-patient referral nor follow-up consultation, and each attendance is charged at a standardised fee of $135. The HA in general would not arrange follow-up appointments for Scheme Participants. In the event that drug prescription is required for Scheme Participants, a charge of $15 will be applied per prescribed drug item. Medical fee waiver is not applicable to this arrangement, and same fees apply to Scheme Participants who are HA staff or civil service eligible persons.

If none of the conditions required for referral under this mechanism is met, but the Family Doctor nonetheless determines that specialist consultation / treatment is necessary, he/ she may refer the Scheme Participant to receive healthcare services at specialist out-patient clinics under HA following prevailing mechanism.
Scheme Participants are only entitled to use one subsidised medical consultation visit quota per day. Additional medical consultation(s) on any single day is/ are not covered under the scope of the CDCC Pilot Scheme and are considered the private arrangement between the Family Doctors and Scheme Participants. Scheme Participants will have to pay the full costs specified by Family Doctors, out-of-pocket for such additional service(s) or treatments.
Scheme Participants can seek care for both chronic and episodic illnesses at any given subsidised medical consultation visit. Family Doctors will provide holistic care to Scheme Participants, and so may assess the overall health status of the Scheme Participant at any subsidised medical consultation visit. Scheme Participants are also encouraged to inform their Family Doctors of their overall health conditions.

If Family Doctors are required to provide treatment for other health problems or illnesses of Scheme Participants outside the scope of the CDCC Pilot Scheme, this will be subject to the mutual agreement and Scheme Participant should pay any relevant fees to the Family Doctors.
During each subsidised medical consultation visit of the Treatment Phase, Scheme Participants will receive management of their chronic illnesses. When receiving treatment for their chronic illnesses, Scheme Participants may also receive diagnosis and treatment for episodic illnesses during the same subisidised medical consultation visit when required. If Scheme Participants receive treatment for episodic illnesses only, such is considered outside the scope of the CDCC Pilot Scheme and Scheme Participants have to pay the full costs specified by the Family Doctors.
Services that are not specifically covered under the CDCC Pilot Scheme are considered the private arrangement between the Family Doctors and Scheme Participants. Scheme Participants have to pay the full costs specified by the Family Doctors, out-of-pocket, for any treatment or medical services (including medical consultation, laboratory investigation services, medication and referral etc.) provided.
It is desirable for Family Doctors to have relieving service arrangement in place during their absence. The assigned relieving doctor(s) is required to enrol in the CDCC Pilot Scheme as a Family Doctor.
The laboratory investigation results can be accepted by Family Doctors as long as they are issued within 6 months before the first subsidised medical consultation visit in the Screening Phase.
The turnaround time for investigation services may vary depending on the investigation item(s) and the designated medical laboratories conducting the test(s). Generally, the Family Doctors will receive the investigation results electronically through CDCC IT Platform once available.
Upon referral by their Family Doctors, Scheme Participants can receive relevant laboratory investigation and/ or ECG services at medical laboratories, which are designated by Government. The address(es) of the designated medical laboratory(ies) and the participants' co-payment fee will be displayed on the website of CDCC Pilot Scheme for public information. Participants need to ask their Family Doctors about the assigned designated investigation services provider.
There are two designated laboratory service providers for the CDCC Pilot Scheme. Each Family Doctor's clinic will be assigned to one of these providers according to the tender specifications with due consideration to the clinics' district location.
Scheme Participants will choose from any of the service points of the medical laboratory assigned to their chosen Family Doctors for receiving laboratory investigation services. The service points and service hours can be found on the referral slip issued by the Family Doctors.
Scheme Participants may choose to use investigation services other than the Government designated medical laboratories, however Scheme Participants will have to pay out-of-pocket for the full costs incurred without Government subsidy.
The Family Doctors can reject an investigation result issued by Government designated medical laboratories during either the Screening or Treatment Phases. If the Family Doctors consider that the result does not fulfill the requirements specified in the investigation request, they can request the medical laboratory to repeat the test or conduct additional investigation as indicated. If the investigation cannot be completed according to the explanation provided by the medical laboratory, the Family Doctors can assess the importance of the incomplete item. If it is deemed essential for the investigation, the Family Doctors can issue a new investigation service request and instruct the Scheme Participants to repeat the investigation. On the other hand, if the incomplete item is not considered crucial to the investigation, the Family Doctors can proceed with clinical management.
Subject to Scheme Participant' clinical needs and the mutual agreement between Scheme Participants and Family Doctors, Scheme Participants may receive investigation service for items outside the investigation list of the CDCC Pilot Scheme. The fees incurred for Scheme Participants who choose to receive laboratory investigation(s) and examination(s) from outside the scope of the CDCC Pilot Scheme will be at their own expense.
Family Doctors can provide a copy of the investigation report upon Scheme Participants' request. Scheme Participants shall pay at their own expense any costs charged by individual Family Doctors.
Designated DHC/ DHCE staff can review the management plans of Scheme Participants through the CDCC IT Platform. For special issues related to Family Doctor pairing or the management plans of Scheme Participants, Family Doctors may call or email the designated DHC/ DHCE staff.
Family Doctors need to print a referral letter for the Scheme Participants and/ or fax the referral letter to the responsible DHC/ DHCE. DHC/ DHCE will make appointments with allied health professionals for the Scheme Participants in accordance with their assigned management plans and recommendation from Family Doctors.
Scheme Participants may choose to use allied health services other than the Government designated service providers, however Scheme Participants have to pay out-of-pocket for the full costs incurred without Government subsidy.
The CDCC Pilot Scheme covers more than 40 items of basic medications, providing a relatively lower cost supply for Family Doctors. The list of medications covered under the "Specified Drugs" list is available for reference on the website of the CDCC Pilot Scheme. For chronic diseases, based on clinical indication of Scheme Participants, Family Doctors may prescribe medications under the basic tier of the "Specified Drugs" list with no extra charge to the Scheme Participants. Regarding the treatment of episodic illnesses, the CDCC Pilot Scheme will cover medications for episodic illnesses under the "Specified Drug" list. If necessary, Family Doctors may also prescribe up to 3 days of medications from outside the "Specified Drug" list with no extra charge to the Scheme Participants. Outside of the aforementioned situations, Family Doctors may prescribe medication from outside the "Specified Drug" list, based on clinical indication of Scheme Participants, and charge for such subject to mutual agreement with Scheme Participants.
Family Doctors may use their own clinic's drugs or purchase "Specified Drugs" from designated drug suppliers at discounted prices offered under the CDCC Pilot Scheme. Family Doctors can make orders, view order status, check remaining order balance and review past orders using the CDCC IT Platform.
Family Doctors can start ordering "Specified Drugs" via the CDCC IT Platform after being paired with the first Scheme Participant. A "Starter Pack" comprising all drugs listed on the "Specified Drugs" list will then be available for purchase by the Family Doctors.
Family Doctors and the drug suppliers can contact each other directly in case of any issues, including delivery error or drug recall, late delivery, shelf-life or dispute regarding the "Specified Drugs" delivered by the drug suppliers. All payments for the "Specified Drugs" should be paid by Family Doctors to the drug suppliers directly.
The Government will specify the maximum quantity of "Specified Drugs" which Family Doctors may purchase in a specified period at discounted prices offered under the CDCC Pilot Scheme. It is important for Family Doctors to input the prescription record for each subsidised medical consultation visit onto the CDCC IT Platform so that the system can deduce the quantity of drugs available for purchase and whether the Family Doctors can receive the quarterly Government subsidy for medication.
The specified price of individual drug item will be displayed in the electronic drug ordering platform of eHealth when an enrolled Family Doctor order the drug.

For a full price list of all drugs, Family Doctors could raise a request to the Programme Office by submitting "Request Form for Reference Pricing Information of Specified Drugs" via fax or email. The form can be downloaded from the CDCC Pilot Scheme Website (https://www.primaryhealthcare.gov.hk/cdcc/en/hp/resources.html).
Subject to Scheme Participants' clinical needs and the mutual agreement between the Scheme Participants and the Family Doctors, the Family Doctors may, at a subsidised medical consultation visit, prescribe medication for a duration that they determines to be the most appropriate for the Scheme Participants, based on their clinical judgments.
The Family Doctors may prescribe for a duration that they determine to be the most appropriate for the Scheme Participants, based on their clinical judgment. The service fee for each subsidised medical consultation visit covers medications for episodic illnesses up to a maximum of 3 days. If the duration of prescribed drugs for episodic illness is beyond 3 days and not within the list of "Specified Drugs", the Scheme Participants have to pay the full costs of such additional service(s) out-of-pocket.
If medication(s) under the basic tier of "Specified Drugs" is / are prescribed for chronic diseases, Family Doctors will receive a quarterly Government subsidy for medication. A fixed amount of $105 per Scheme Participant will be reimbursed to Family Doctors, at a maximum frequency of once per quarter and four times per calendar year. If no medication(s) under the basic tier of "Specified Drugs" for chronic diseases were prescribed by Family Doctors for Scheme Participants in a quarter, no Government subsidy would be made for that quarter.
Based on Scheme Participants' clinical condition, Family Doctors can prescribe medication as necessary. The CDCC Pilot Scheme will cover where Family Doctors has prescribed medication from the basic tier of the "Specified Drugs" list and/ or up to 3 days of episodic medications from outside the "Specified Drug" list, and there is no extra charge to the Scheme Participants. For any other medications prescribed, Family Doctors may charge Scheme Participants upon mutual agreement.
As an incentive for Family Doctors to perform administrative work of enrolling participants directly to the CDCC Screening Phase at their clinics, a one-off administration fee of $76 is to be paid to Family Doctors for each successful enrolment of eligible participant to the Screening Phase of the CDCC Pilot Scheme. This arrangement will be effective from 22nd March 2024 onward till the completion of the pilot scheme and to be reviewed at appropriate time. As IT system enhancement is required to incorporate this feature into the monthly payment, payment will be made in the second half of 2024 as soon as the IT system is ready.
For the Screening Phase, Family Doctors can charge the one-off co-payment of $120 at the first subsidised medical consultation visit. For the Treatment Phase, the Family Doctors can charge the co-payment determined by them at each subsidised medication consultation visit.
Family Doctors may adjust the amount of co-payment they had determined under Treatment Phase on an annual basis (details of which will be announced by the Government) and such adjustments shall not take effect before the effective date announced by the Government.
For the Screening Phase, the Government subsidy is a fixed one-off amount of $196. For the Treatment Phase, the Government subsidy amount is $166 for each subsidised medication consultation visit.
Scheme Participants are entitled to use the electronic vouchers under the Government's Elderly Healthcare Voucher Scheme towards the settlement of the co-payment charged by Family Doctors, provided that the Family Doctor accepts Elderly Healthcare Vouchers.
Family Doctors can submit claims of subsidy for subsidised medical consultation visit, quarterly medication fee and incentive payment (if any) under the CDCC IT Platform on the 1st to 10th of every month. Submitted claims shall be verified by the Government and subject to verification and acceptance of the claim, payment shall be made by the Government within 30 clear working days from the date of which the submitted claims are to the satisfaction of and not disputed by the Government.
Incentive targets are applicable to the Treatment Phase only and the specific target parameters depend on whether the Scheme Participants are diagnosed with (i) diabetes mellitus; (ii) hypertension; (iii) diabetes mellitus + hypertension; or (iv) hypertension + prediabetes.
The prerequisite for Family Doctors to be eligible to receive an incentive payment is that among the Scheme Participants with diabetes mellitus/ hypertension under their care, there is 70% of the relevant Scheme Participants that have achieved the target in each of the three target parameters for blood glucose control and blood pressure control. Family Doctors can refer to the website of the CDCC Pilot Scheme in the section on Doctor-Patient Partnership Incentive Mechanism for details of the setting of target parameters and the requirements to achieve the prerequisite.
The incentive payment mechanism will only consider Scheme Participants that have completed their second "Participant Programme Year" or beyond, and have met their individual achievement requirements. The incentive payment is calculated as 15% of the number of subsidised visits attended by target-achieving Scheme Participants times the sum of Government subsidy per subsidised visit and recommended co-payment fee.
If the Family Doctor has met the criteria to be eligible to receive an incentive payment, the amount receivable by Family Doctors is calculated at the end of each calendar year. Details of the payment cycle would be announced by the Government in due course.
The incentive payment is calculated on the basis of a completed "Participant Programme Year". If Scheme Participants change their paired Family Doctor during the Treatment Phase, the Scheme Participants "Participant Programme Year" would not be affected due to the change of their paired Family Doctor, and their incentive achievement will be counted towards the new Family Doctor.

If Family Doctors are eligible for the incentive payment, the amount receivable by Family Doctors is calculated at the end of each calendar year. If a Family Doctor takes over a case from another Family Doctor (e.g. the Scheme Participant chooses to change Family Doctors or the original Family Doctor retires, etc.), as long as the Scheme Participant has been under Treatment Phase for at least 12 months, he/ she will be taken into account in calculating the amount receivable for the new Family Doctor.
All Scheme Participants and Family Doctors are required to participate in the eHRSS so as to enable sharing of clinical information between the private and the public sectors. For details, please visit the eHRSS website at https://www.ehealth.gov.hk or contact the Healthcare Provider eHRSS hotline at 3467 6230 for assistance.
Family Doctors can contact either service provider of eHRSS and/ or Primary Healthcare Office to update the information before starting their application. Family Doctors can contact the Healthcare Provider eHRSS hotline at 3467 6230, and/ or PCD Hotline at 3576 3658 for assistance.
For the Screening Phase, the Scheme Participant's attendance record, medical assessment result(s), laboratory investigation result(s), diagnosis, selected management plan and payment record are required to be documented on the CDCC IT Platform. For the Treatment Phase, the Scheme Participant's attendance record, medical assessment and management, payment record and, where applicable, medication record and laboratory investigation result(s) are required to be documented on the CDCC IT Platform.
In case of any difficulty accessing the eHRSS platform, Family Doctors can call the Healthcare Provider eHRSS hotline at 3467 6230 for assistance. For information on how to use the CDCC IT Platform, Family Doctors can either read user documents from the eHRSS, or call the CDCC Pilot Scheme hotline at 2157 0500 for assistance.
Family Doctors can request a new SMS OTP by pressing 'Resend'. If the problem persists, Family Doctors can contact the Healthcare Provider eHRSS hotline at 3467 6230 for assistance.
Family Doctors can update their contact details, such as telephone number and communication means, via the eHealth application or the eHealth hotline for general public at 3467 6300 after identity verification.
If Family Doctors have any updates/ changes to make to the information they previously provided for enrolment, they are required to inform the Programme Office immediately via email (at cdccdoctor@healthbureau.gov.hk) or by fax (to 3427 9359). Upon receiving such request, the Programme Office will proceed with updating the information on the CDCC IT Platform.

Family Doctors should also inform the Primary Healthcare Office of corresponding update of such information, by using the PCD online service provider platform. For enquiries about PCD, please contact the PCD Hotline at 3576 3658 or by email to pho@healthbureau.gov.hk for further assistance.